Omnichannel customer engagement for sports and entertainment

Fill more seats and secure lifelong fans with data-powered personalization.

Unlock your customer data to create 1:1 personalized fan experiences that increase engagement, sell tickets, and secure lasting loyalty.

Hero Sports Entertainment

The omnichannel customer engagement platform of choice for leading sports and entertainment organizations

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Fuel the fan experience with 1:1 personalized omnichannel engagements that drive business outcomes

Drive profitable year-round revenue
Create and automate revenue-driving upsell campaigns.
Turn first-time ticketholders into loyal fans
Create personalized lifecycle campaigns that promote repeat purchases.
Fill more seats, faster
Optimize your advertising performance with Smart Ad Targeting.

Connect your data across digital and physical locations

Develop an in-depth understanding of your fans, no matter where they engage with you. Drive new business and create ultimate fan experiences that maximize existing revenue opportunities.

01 Sports Entertainment​ Connect Your Data Across Digital And Physical Locations

Identify and re-engage lapsed ticketholders with dynamic segmentation

Unlock endless database revenue opportunities with dynamic segmentation, powered by AI. Automatically group ticketholders by lifecycle stage and real-time behavior to trigger personalized engagements that win back lapsed or defecting fans.

02 Sports Entertainment​ Identify And Re Engage Lapsed Ticketholders With Dynamic Segmentation

Drive cross-sell and upsell revenue at scale with AI-powered automations

Easily scale automated campaigns across multiple channels, languages, and geographies from within a single platform — without IT support or costly professional services. Let AI handle the decision making and determine the best channel, timing, and offer for each ticketholder to deliver the highest revenue opportunities.

03 Sports Entertainment​ Drive Cross Sell And Upsell Revenue At Scale With Ai Powered Automations

Enhance the fan experience with 1:1 cross-channel personalization

The lines between channels are blurring and ticketholders expect a consistent experience no matter where they engage — whether on a desktop or their mobile device. Build personalized content once, then use that content across email, SMS, push, and web, and deliver based on each fan’s unique channel-preference, interests, and affinities.

04 Sports Entertainment​ Enhance The Fan Experience With

Enable real-time, data-driven decision making

Personalized lifecycle campaigns encourage repeat purchases and upsells by targeting fans based on whether they are a lead, first-time buyer, active customer, defecting customer, or inactive. Emarsys surfaces the best current and future revenue opportunities across the customer lifecycle, helping you work smarter, not harder.

05 Sports Entertainment​ Enable Real Time, Data Driven Decision Making

Reach your fans wherever they are

Whether fans are gearing up for a big event, experiencing it live, or reminiscing post-event, you can engage them at every touchpoint. SMS messages break through the noise to offer time-sensitive information, while relevant push notifications help seal the deal to create loyal fans for life and keep them coming back to your app.

06 Sports Entertainment​ Reach Your Fans Wherever They Are

See Emarsys for yourself in just 3 minutes

Discover why thousands of marketers trust Emarsys’s sports & entertainment solution to drive customer engagement and accelerate business outcomes.

Watch it in action

Hear it from our customers

Delivering 1:1 personalized content using real-time triggers

Hear their story
Omnichannel customer engagement for sports and entertainment

“With Emarsys, we have been able to address business challenges within our organization by gaining deeper insights on our customers.”

Edit Dudás
Edit Dudás Head of CRM, adidas Runtastic

Automating customer engagement in just two months with omnichannel journeys

Hear their story
Omnichannel customer engagement for sports and entertainment

“We had all our lifecycle campaigns automated right from the launch. In such a short time and with so little human effort, I think that’s a very impressive result.”

Arne Lorenzen
Arne Lorenzen E-commerce Manager at Shape Republic

Deliver the
predictable, profitable outcomes that your business demands.

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